HFTP North Texas Chapter Meeting

Thursday - August 15, 2024
All Members and Prospective Members are cordially invited!

Meeting Details

Presentation

By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what we often forget is that great customer experience starts with happy employees. Ryan shares immediate, low-cost solutions to transform your workplace into a customer-centric enterprise.

With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best-Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. Ryan is also a Vice President of Operations for Crescent Hotels & Resorts, representing hospitality giants like Hilton, Marriott, and IHG. Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.

Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. In addition to an expert panel position with Newsweek, he has been internationally recognized as one of the World's Best Speakers in two separate categories - Hospitality and Customer Experience - by Global Gurus for his ability to inspire audiences through storytelling and actionable insights.

Cost

There is NO CHARGE for this event!

Please click HERE to RSVP through Eventbrite no later than Tuesday, August 13, 2024.

Learning Objectives

1. First Impressions Are Lasting Impressions: Attendees will learn the critical importance of getting the first day right for new employees, setting clear expectations, and making a positive first impression that sets the tone for their entire employee experience.
2. Lead with Appreciation and Humility: Attendees will gain insight into the mindset required for effective leadership, which includes recognizing the privilege of managing people, showing genuine appreciation for employees' contributions, and avoiding an arrogant or dismissive attitude.
3. Empower Employees to Exceed Expectations: Attendees will understand the value of empowering employees to go above and beyond in delivering exceptional customer service. By fostering an environment of trust and autonomy, employees can truly blow customers away with their commitment to exceeding expectations.

CPE Information

Program Level: Basic
Pre-requisite Required: None
Advance Preparation Required: None
Delivery Method: Group Live
Recommended CPE Credit: 1.0
Recommended Field of Study: Personnel/Human Resources

For more information regarding administrative policies such as complaint and refund, please contact our offices at northtexashftp@Hotmail.com.

The North Texas Chapter of Hospitality Financial and Technology Professionals is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.