HFTP North Texas Chapter Meeting

Thursday - February 15, 2024
All Members and Prospective Members are cordially invited!

Meeting Details

Presentation

When you think about Customer Experience, what do you think about? Every interaction between a guest or a potential guest creates impressions that are the basis of Customer Experience. Opinions are formed. Feelings emerge. Judgements are made. CX: It's the last frontier where you can cut through the clutter and shine. Be memorable. Make your guests feel truly at home because you know what they care about. How do you show you care? CXaaS: Hospitality's Moment of Truth.

Attendees will walk away with an understanding of where to begin to use CXaaS at your hotel, club, or restaurant or enhance what you already have.

Felicia Schroeder is an IT Strategist at Bridgepointe Technologies, one of the nation’s leading technology advisory firms. She represents 200 top tech vendors and collaborates with Bridgepointe’s seasoned team of engineers to help her clients navigate through seemingly endless choices and make the most informed technology decisions. She is passionate about Hospitality, considers herself a customer first, and with that mindset, helps business leaders understand how CXaaS [Customer Experience as a Service] can provide the necessary tools to deliver exceptional customer experiences.

Felicia’s experience combines more than 20 years in the hospitality industry and technology recruitment. She spent her early career in New York City as an accomplished wine and spirits journalist and author of the award-winning “Unofficial Guide to Selecting Wine", and co-author of “The Windows on the World Complete Wine Course”.

Felicia was previously a Director of the HFTP New York City chapter before moving to Dallas in 2021. Outside of HFTP, she enjoys quality time with her family, her two puggles, and a competitive pickleball match! .

Cost

Our standard monthly in-person fees will apply this month:

$45 - Members
$60 - Non-Members
$30 - First Time Attendees
$25 - Students

Please RSVP through EVENTBRITE no later than Monday February 12, 2024 so we can get a guaranteed count for dinner.

PLEASE NOTE: All No Shows Will Be Billed.

Learning Objectives

1. You will learn what CXaaS (Customer Experience as a Service) is and how CX became a thing.
2. Why CXaaS is important to Hospitality and the evolution of the old Contact Center to the new CXaaS.
3. How CXaaS is used in Hospitality.

CPE Information

Program Level: Basic
Pre-requisite Required: None
Advance Preparation Required: None
Delivery Method: Group Live
Recommended CPE Credit: 1.0
Recommended Field of Study: Communications and Marketing

For more information regarding administrative policies such as complaint and refund, please contact our offices at northtexashftp@Hotmail.com.

The North Texas Chapter of Hospitality Financial and Technology Professionals is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.